Help
Quick solutions to common issues.
If your issue cant be solved following these guides do not hesitate to reach out through the feedback page.
Client does not start
Ensure the client is not blocked by antivirus software. Reinstalling the client should solve this issue.
Login fails
Check your credentials and internet connection. If the problem persists, the authentication service may be temporarily unavailable.
No in-client actions work
Your session might be expired. Restarting the client creates a new session.
Downloads are slow
Download speed depends on your connection and server load. Avoid running parallel downloads.
Downloads are stuck/frozen
Check you internet connection. Restarting the client often resolves this issue.
Update fails
Temporary network issues can interrupt updates. Restarting the client often resolves this issue.
Game crashes/does not launch
If restarting the client doesnt help, try to uninstall and then reinstall the game.
Online status shown incorrectly
Online status updates are sent periodically. Restarting the client will force a status refresh.